01 Information We Collect
To provide our services effectively, we collect information necessary for account management, clinic operations, patient management, communication, and system security.
Account Information
When a clinic creates an account, we may collect:
- Name
- Email address
- Phone number
- Clinic name
- Job title or role
- Login credentials
This information is used to create and manage user accounts, provide customer support, and maintain platform security.
Clinic Information
We may collect information related to the clinic using TechDents, including:
- Clinic name
- Clinic address
- Contact information
- Staff information
- Services and treatment categories
- Operational settings and preferences
This information helps us provide the features and functionality required for clinic management.
Patient Information
Authorized users may store patient-related information within TechDents. Depending on how the platform is used, this may include:
- Patient name
- Contact information
- Date of birth
- Appointment history
- Patient history
- Medical records
- Orthodontic records
- Surgical records
- Uploaded documents
- Images and radiographs
- Treatment-related information
This information is entered and managed by the clinic and is used to support patient care, clinic operations, and record management.
Technical Information
To maintain platform performance and security, we may automatically collect technical information such as:
- IP address
- Browser type
- Device information
- Operating system
- Login activity
- Usage statistics
- Error logs and security logs
This information helps us monitor, maintain, and improve our services.
02 How We Use Information
The information we collect is used to provide and improve the TechDents platform. Specifically, we may use information to:
- Create and manage user accounts
- Manage appointments and scheduling
- Store and organize patient information
- Generate reports and analytics
- Facilitate communication between clinics and patients
- Deliver SMS and email reminders
- Provide customer support
- Improve system performance and functionality
- Monitor security and prevent unauthorized access
- Comply with legal obligations
We use information only for legitimate business purposes related to operating and improving our services.
03 Patient Data & Clinic Responsibilities
TechDents provides technology that allows clinics to manage and store patient information.
Each clinic is responsible for ensuring that it has the appropriate rights, permissions, and legal basis to collect, store, process, and manage patient information within the platform. The clinic remains responsible for the content it uploads and manages through TechDents.
TechDents does not use patient information for advertising purposes and does not sell patient information to third parties.
04 SMS & Email Communications
TechDents enables clinics to communicate with patients through SMS and email. These communications may include:
- Appointment reminders
- Appointment confirmations
- Appointment updates
- Follow-up notifications
- Administrative communications
These features help clinics reduce missed appointments, improve communication, and provide a better patient experience. All messages are sent on behalf of the clinic using the settings configured by authorized users.
05 Document, Image & File Storage
TechDents allows clinics to upload and store documents and images related to patient care and clinic operations. Examples include:
- Medical records
- Orthodontic records
- Surgical records
- Treatment documentation
- Consent forms
- Radiographs and X-rays
- Clinical images
- Other patient-related files
Files are stored in secure environments and are accessible only to authorized users based on their assigned permissions.
06 Data Security
Protecting information is one of our highest priorities. We implement reasonable technical, administrative, and organizational safeguards designed to protect information from unauthorized access, unauthorized disclosure, loss, alteration, and misuse.
Security measures may include:
- Encrypted data transmission
- Access controls
- Authentication systems
- Activity monitoring
- Secure infrastructure
- Data backups
While we take reasonable steps to protect information, no system can guarantee absolute security.
07 User Access & Permissions
TechDents includes role-based access controls that allow clinics to determine which users can access specific information and features.
Clinic administrators are responsible for:
- Managing user accounts
- Assigning permissions
- Reviewing access rights
- Removing access when appropriate
Users are responsible for maintaining the confidentiality of their login credentials.
09 Data Retention
We retain information for as long as necessary to:
- Provide our services
- Maintain business records
- Resolve disputes
- Meet legal and regulatory obligations
Retention periods may vary depending on the type of information and applicable legal requirements. When information is no longer needed, it may be securely deleted, anonymized, or archived.
10 User Rights
Depending on applicable laws and regulations, users may have the right to:
- Request access to their information
- Correct inaccurate information
- Request deletion of information
- Restrict certain processing activities
- Request data export where technically feasible
Requests may be submitted using the contact information provided below.
12 Third-Party Services
TechDents may integrate with third-party providers for services such as:
- Email delivery
- SMS delivery
- Analytics
- Hosting infrastructure
- Security monitoring
These providers may process information as necessary to deliver their services to TechDents.
13 Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page along with the revised effective date. Continued use of the platform after changes become effective constitutes acceptance of the updated Privacy Policy.
14 Contact Us
If you have questions about this Privacy Policy or how information is handled, please reach out. We will make reasonable efforts to respond to inquiries in a timely manner.
Questions about your privacy?
Our team is here to help with any questions about how information is collected, used, and protected on TechDents.